Privacy Policy

This Privacy Policy explains how Wild Robin Casino may collect, use, store and protect information about players who visit or use its website and services. It is intended for players in Australia and should be read together with the applicable website terms and conditions. By using the website, you acknowledge that information may be handled as described below. If you do not agree with this approach, you should stop using the website and contact us with any questions or concerns.

Wild Robin Casino is licenced by the Gaming Board of Anjouan, the Philippine Amusement and Gaming Corporation (PAGCOR), and operates under Costa Rica Law No. 9050.

Information we may collect

Wild Robin Casino may collect information that is needed to provide online casino services, maintain a secure account and meet applicable legal and operational requirements. The information collected can vary depending on how you use the website, the services you request and the checks that are required before or during your play.

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, residential details, contact information, username, account preferences and records of communications. We use this information to create and administer your account, respond to questions, provide important service messages and help ensure that the account is being used by the appropriate person.

Identity and verification information

To protect players and the website, we may request identity or address verification documents and other information needed to confirm eligibility. This can include copies or details from official identification documents, information about age or location and records of checks carried out to prevent fraud, account misuse, money laundering or other unlawful activity. Verification information is handled only for legitimate operational, security and compliance purposes.

Payments and transactions

We may keep records relating to deposits, withdrawals, wagers, winnings, account balances, payment methods and related transaction activity. Payment information may be processed through payment service providers. We aim to handle payment records securely, but information supplied directly to an external payment provider may also be subject to that provider’s own privacy practices.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This may include your IP address, browser type, device details, operating system, language settings, approximate location, pages viewed, login activity, referring website and information about how you interact with the website. We may also receive information from cookies and similar technologies.

Communications and support records

If you contact customer support or otherwise communicate with us, we may keep records of your request, the information provided and our response. These records help us investigate issues, provide consistent support, improve services and maintain an appropriate history of account-related activity.

How we use information

Personal information is used for purposes connected with operating Wild Robin Casino and providing a safer, more reliable service. Depending on the circumstances, we may use information to:

Create, maintain and administer player accounts.
Process deposits, withdrawals and other account transactions.
Provide casino games, account features and requested services.
Confirm identity, age, eligibility and account ownership.
Carry out security, fraud prevention and anti-money laundering checks.
Detect, investigate and prevent suspicious, harmful or unlawful activity.
Communicate about account activity, service changes, security matters and support requests.
Send marketing or promotional communications where permitted and where appropriate consent or another valid basis applies.
Understand website usage, test features, improve performance and personalise the user experience.
Meet record-keeping, reporting and other legal or regulatory obligations.
Resolve disputes, enforce website terms and protect the rights, property and safety of players and the website.

We seek to use information only where there is a reasonable purpose for doing so, such as providing a requested service, maintaining security, complying with an obligation, pursuing legitimate business operations or relying on your consent. Where information is no longer needed for a relevant purpose, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Sharing information

Information may be shared with service providers that help operate the website, including providers of hosting, payment processing, identity verification, fraud monitoring, customer support, technology, analytics and communications. These providers should receive only information relevant to the service they perform and are expected to handle it securely and appropriately.

Information may also be disclosed where reasonably necessary to protect players, prevent fraud or unlawful activity, respond to a valid legal request, comply with an applicable obligation, investigate a security incident or protect the rights and safety of Wild Robin Casino and others. We do not intend to sell personal information as a standalone product.

Cookies, storage and security

Cookies and similar technologies

Wild Robin Casino may use cookies and similar technologies to keep the website functioning, remember preferences, support login and security features, understand website traffic and improve the player experience. Some cookies may be necessary for core services, while others may help with analytics, performance or relevant communications.

You can manage or restrict cookies through the settings of your web browser. Disabling certain cookies may affect the availability or functionality of some website features. Browser settings can also allow you to delete cookies that have already been stored on your device.

Security measures

Reasonable technical, organisational and administrative measures may be used to protect information from unauthorised access, alteration, disclosure, loss or misuse. These measures can include access controls, secure connections, monitoring, verification procedures and staff or supplier safeguards. No website, online service or method of transmission can be guaranteed to be completely secure, so players should use strong passwords, keep login information confidential and contact support promptly if they suspect unauthorised account activity.

Storage and retention

Information may be stored by Wild Robin Casino or by service providers acting on its behalf. Depending on the service and the provider, information may be processed or stored in Australia or another country. Where information is handled internationally, appropriate safeguards may be considered in line with applicable requirements.

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and service improvement. Some records must be kept for a period required by law even after an account has been closed. When retention is no longer required or justified, information may be securely removed or anonymised.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to your personal information. These may include asking for access to information held about you, requesting correction of information that is inaccurate or incomplete, asking for deletion of your data where there is no continuing reason to retain it, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@wildrobincasino.best. Please describe your request clearly and include enough information for us to identify the relevant account or records. For security, we may need to verify your identity before providing information, changing account details or completing a deletion request.

Access: ask for a copy or summary of personal information we hold about you.
Correction: identify information that is inaccurate, incomplete or out of date and ask for it to be corrected.
Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available.
Marketing consent: withdraw permission for marketing communications at any time by contacting support@wildrobincasino.best or by using an unsubscribe option included in a marketing message.

A request may not always be completed in full. For example, we may need to keep certain records for legal, security, fraud prevention, dispute resolution or responsible gambling purposes. We may also limit a request where providing information would affect another person’s privacy or compromise the security of the website. If this occurs, we will aim to explain the reason in general terms.

Policy updates

This Privacy Policy may be reviewed and updated from time to time to reflect changes to the website, services, technology, business processes or applicable requirements. The updated version will be made available on the website with a revised date where appropriate. Players should check this page periodically. Continuing to use the website after an update may indicate acceptance of the revised policy.

If you have questions about this Privacy Policy or how your information is handled, please contact support@wildrobincasino.best. We will review privacy requests and respond as soon as reasonably practicable, subject to identity checks, technical limitations and any information that must be retained.